45 Red Street,
Oxford
9 November, 2013
22 Queen Street,
Oxford
Dear Sir/Madam,
I am writing to you about a mp3 player (serial number 0063) which I bought on 29th
from Energy store for £49.99. I enclose copies of the receipt and guarantee.
Your website claims that this product has a foolproof function which helps counting your
steps as you walk or run and at the same time calculates how many calories you are losing.
However, when I used it I noticed the more I walked, the more the numbers decreased instead
of increasing. Moreover, as I was charging it, the mp3 exploded and damaged my computer. I
enclose photos of the evidence.
When I took the mp3 back to Energy store, not only did the manager refuse to refund my
money, but said that she would not exchange it for a new one.
I would like you to refund my money as soon as possible and I suggest that you pay
compensation for the damages in my computer. Unless I receive a satisfactory reply within the
next two weeks, I will have to take legal action.
Yours faithfully,
C.M.
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