Monday, March 9, 2009

WHAT RIGHTS DOES A LOW COST AIRLINE CUSTOMER HAVE? (by Judith de la Fuente)

Nowadays travelling has become one of the most popular leisure activities. In part due to the increasing power in the market of several Low Cost Airlines. But today I'm going to focus on Ryanair which has been the one I've had problems with.


Some weeks ago I was going to spend a weekend in Brussels visiting some friends of mine. The flight should have taken off around two in the afternoon, however, we didn't leave until 7pm. More than 5 hours late! It's true that Airlines are allowed to have delays in some justified cases. But the problem was the way they treated us as customers. The more information we asked for, the less answers we got. Even now, we don't know the actual reason of the delay we suffered. I'll give you an example to make it easier for you to understand the frustration we felt. When I arrived at the airport more than an hour before departure, I'd been told by a friend of my parents', who works at the airport, that the plane was still in Brussels. I went to the window to get more information. All we got for an answer was that they would let us know about any changes over the loudspeakers. I inquired if the plane had left Brussels yet and they admitted that the plane was still waiting to take off and that they didn't know when the plane was going to leave. That meant at least 2 hours' delay, which they hadn't announced over the loudspeakers yet. There were about ten of us who started to write a complaint. What annoyed me the most was the lack of information and the way the staff of Ryanair dealt with us. We'd been waiting for hours, and not only had we gone through the security control two hours earlier than usual, but we couldn't even had a coffee or eat anything because the airport of Valladolid has only a couple of vending machines once you have gone through the security control.

Therefore I wonder what rights I have as a customer of a low cost company: Neither information nor compensation. And who knows if less safety too... From now on I'll think twice before deciding who I fly with, wouldn't you?

Sunday, March 1, 2009

ARTICLE: WORKAHOLICS BY Sergio Sánchez Sánchez

Are you a workaholic?

There are some questions to talk about, such as: is there no separation for you between work and home ? Even when at home, is your work the top priority? Is your happiness found in your work? Do you have no social life other than work-related events? Is work on your mind 24 hours a day?.

If your answer is yes to any of the above questions, then the chances are that you are a workaholic. You can be helped or also help once you understand the term. A workaholic is someone who has a compulsive desire to work. A workaholic can never have enough work to do; they always want more to do. Workaholics can view their compulsive behaviour to work as a pleasure, or in certain situations as a burden. The "work" in question is usually associated with a paying job, but it may also refer to independent pursuits such as sports, music and art. In some cases it can transform ( or can end up ) as an obsession, unusual habit or even something like a drug. The title/ nick for this problem could be something like that : “don´t stop”.

Workaholics can be helped, but it will take some time and effort for the workaholic and the person trying to help them. How can you help someone avoid becoming a workaholic or realize that you are “one of them”? The first thing you must do is to recognize some of the warning signs: Have a hard time relaxing., take work home and even to bed,try to do work on vacations and weekends, love to work a lot of hours. One solution is to try to keep a perspective. There is time for everything! also,set limits on the hours and attention to devote to your job, and try to comunicate with the rest of the world.

THE EDGE OF REASON

The Edge of Reason continues the fortunes and misfortunes of Bridget that started on Bridget Jones's Diary. As you might know, Bridget who is the main character of the book, describes herself as a Singleton*. That will be clearly reflected in the book. The whole story revolves around the subjects of looking for, keeping and satisfying the perfect man, or getting social acceptance.

Not only does Helen Fielding tell a story, but I reckon that she is also trying to make us feel related to one or more of the characters. The way she has managed to reach her goal is by exagerating some common bad habits men and women have in relationships.

I earnestly recommend you this book due to two main aspects:
- First of all that you will find at least 5 words we have learnt along the last weeks (Just in one page! ) , and you will get used to them easily. Verbs like "to moan", "to whine", "to roar", which are really useful for reported speech.
- And last but not least loads of colloquial words. The only problem is to identify which ones "Bridget" has invented and which ones are real.


(Judith de la Fuente)